Jamie M. Krauk

Ms. Jamie M. Krauk is the Deputy Associate Administrator for Mission Support Transformation, leading transformation efforts across NASA’s mission enabling services. Jamie is focused on improving integration across mission services and with customers in centers and missions. She leads mission support’s capability areas of risk, performance, and change management, providing frameworks and tools for improving service implementation and transformation. Jamie also manages process transformation capabilities, including tools and communities of practice that help employees and managers eliminate unneeded work, optimize valuable work, and automate wherever possible. Jamie also coordinates cross-collaborative activities in mission support by leading the Mission Support Forum and Mission Support Program Management Council meetings.

Prior to joining NASA, Jamie was the Director of the Program Integration Office (PIO) at the National Oceanic and Atmospheric Administration (NOAA), where she was responsible for implementing large-scale systems and service transformation. Before that, she served as Deputy Executive Director for the Department of Commerce’s Enterprise Services Program, where she led an organization of 200+ people and $60M+ that provides HR, IT, and Acquisitions services to Commerce’s 47,000 federal employees. 

Jamie joined Enterprise Services after fifteen years at NOAA (one of Commerce’s Bureaus) where she served in numerous leadership capacities, including Deputy CFO/CAO for NOAA’s Research Line Office, senior advisor to the Deputy Under Secretary, Legislative Assistant in the U.S. Senate to Senator Inouye of Hawaii, and multiple scientific and communications positions.

Organizational change, and the ability to propel mission work – in both the scientific and mission-enabling arenas – are a hallmark.  A scientist by training, with a keen eye for policy and strategy, Jamie studied biology at Bucknell University and has a Master’s in Environmental Microbiology from the University of Maryland, conducting research at a little field station in Solomons Island, MD and in the Atlantic and Indian Oceans. 

Jamie also exercises her heart for community and public service as Co-Chair of the Community Relations Advisory Board (CRAB) for their city of Greenbelt, MD.  In this capacity, Jamie is able to continuously keep an ear to the ground for local needs and work with City Council to drive change, including recent efforts in the area of police and community relations. 

She lives with her husband, David O’Brien, their daughter Fiona (age 10), their pet cat Disco and pet dog Basil.  When not working, Jamie enjoys jumping on the trampoline with Fiona, cooking, walking Basil, and looking forward to safely enjoying the fine restaurant scene in the Washington area and going on boat trips with her family.